{"id":30353,"date":"2026-09-12T19:16:45","date_gmt":"2026-09-12T17:16:45","guid":{"rendered":"https:\/\/www.premier-music.cz\/eshop\/?page_id=30353"},"modified":"2026-09-16T19:33:15","modified_gmt":"2026-09-16T17:33:15","slug":"reklamace","status":"publish","type":"page","link":"https:\/\/www.premier-music.cz\/eshop\/reklamace\/","title":{"rendered":"Reklamace a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Odstoupen\u00ed od smlouvy (vr\u00e1cen\u00ed zbo\u017e\u00ed do 14 dn\u016f)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jako spot\u0159ebitel m\u00e1te pr\u00e1vo odstoupit od kupn\u00ed smlouvy bez ud\u00e1n\u00ed d\u016fvodu, a to do <strong>14 dn\u016f<\/strong> ode dne, kdy jste vy nebo v\u00e1mi ur\u010den\u00e1 osoba p\u0159evzali zbo\u017e\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pro odstoupen\u00ed od smlouvy n\u00e1s pros\u00edm kontaktujte na e-mailu:\u00a0<a href=\"mailto:eshop@premierband.cz\" target=\"_blank\" rel=\"noopener\">eshop@premierband.cz<\/a>   a to nejl\u00e9pe s uveden\u00edm \u010d\u00edsla objedn\u00e1vky. M\u016f\u017eete pou\u017e\u00edt i tento vzor:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Oznamuji, \u017ee t\u00edmto odstupuji od kupn\u00ed smlouvy \u010d. [\u010d\u00edslo objedn\u00e1vky] ze dne [datum objedn\u00e1vky]. Zbo\u017e\u00ed vrac\u00edm \/ bylo mi doru\u010deno dne [datum]. Jm\u00e9no a p\u0159\u00edjmen\u00ed: ___ Adresa: ___ \u010c\u00edslo \u00fa\u010dtu pro vr\u00e1cen\u00ed pen\u011bz: ___<\/em><\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Jak postupovat:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Napi\u0161te n\u00e1m o odstoupen\u00ed od smlouvy e-mailem do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed.<\/li>\n\n\n\n<li>Zbo\u017e\u00ed n\u00e1m za\u0161lete zp\u011bt nejpozd\u011bji do 14 dn\u016f od odstoupen\u00ed \u2013 nepou\u017eit\u00e9, v p\u016fvodn\u00edm stavu a pokud mo\u017eno v p\u016fvodn\u00edm obalu, s p\u0159ilo\u017een\u00fdm dokladem o koupi (faktura, potvrzen\u00ed objedn\u00e1vky).<\/li>\n\n\n\n<li>N\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed (po\u0161tovn\u00e9) hrad\u00ed kupuj\u00edc\u00ed.<\/li>\n\n\n\n<li>Pen\u00edze v\u00e1m vr\u00e1t\u00edme do 14 dn\u016f od odstoupen\u00ed od smlouvy, a to stejn\u00fdm zp\u016fsobem, jak\u00fdm jsme platbu p\u0159ijali (pokud se nedohodneme jinak). Pen\u00edze v\u0161ak nemus\u00edme vr\u00e1tit d\u0159\u00edve, ne\u017e obdr\u017e\u00edme zbo\u017e\u00ed zp\u011bt, nebo ne\u017e n\u00e1m prok\u00e1\u017eete, \u017ee jste ho odeslali.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vr\u00e1cen\u00e9 zbo\u017e\u00ed za\u0161lete na adresu<\/strong>: bude uvedena v potvrzovac\u00edm e-mailu<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Od smlouvy nelze odstoupit<\/strong> nap\u0159\u00edklad u zbo\u017e\u00ed upraven\u00e9ho na p\u0159\u00e1n\u00ed z\u00e1kazn\u00edka, nebo u zvukov\u00fdch\/obrazov\u00fdch nahr\u00e1vek v zape\u010det\u011bn\u00e9m obalu, pokud byl obal poru\u0161en (t\u00fdk\u00e1 se to nap\u0159. CD\/vinyl\u016f \u2013 pokud si to u t\u011bchto produkt\u016f p\u0159ejete uplat\u0148ovat, uve\u010fte to jasn\u011b; pokud ne, tuto v\u00fdjimku vynechte).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Reklamace vadn\u00e9ho zbo\u017e\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Odpov\u00edd\u00e1me za to, \u017ee zbo\u017e\u00ed p\u0159i p\u0159evzet\u00ed nem\u00e1 vady a odpov\u00edd\u00e1 tomu, co bylo objedn\u00e1no. Vadu zbo\u017e\u00ed m\u016f\u017eete reklamovat do <strong>2 let<\/strong> od p\u0159evzet\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Jak reklamaci uplatnit:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Kontaktujte n\u00e1s na e-mailu \u00a0<a href=\"mailto:eshop@premierband.cz\" target=\"_blank\" rel=\"noopener\">eshop@premierband.cz<\/a>  <\/li>\n\n\n\n<li>Reklamaci vy\u0159\u00edd\u00edme nejpozd\u011bji do <strong>30 dn\u016f<\/strong> ode dne jej\u00edho uplatn\u011bn\u00ed, pokud se nedohodneme na del\u0161\u00ed lh\u016ft\u011b.<\/li>\n\n\n\n<li>O p\u0159ijet\u00ed reklamace v\u00e1m vystav\u00edme potvrzen\u00ed, a po vy\u0159\u00edzen\u00ed v\u00e1s budeme informovat o v\u00fdsledku.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Podle povahy vady m\u00e1te pr\u00e1vo na opravu, v\u00fdm\u011bnu za nov\u00e9 zbo\u017e\u00ed, p\u0159im\u011b\u0159enou slevu, nebo v od\u016fvodn\u011bn\u00fdch p\u0159\u00edpadech na odstoupen\u00ed od smlouvy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklamovan\u00e9 zbo\u017e\u00ed za\u0161lete na adresu<\/strong>, kter\u00e1 uvedenou v e-mialu<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">V p\u0159\u00edpad\u011b, \u017ee se nepoda\u0159\u00ed spor vy\u0159e\u0161it p\u0159\u00edmo s n\u00e1mi, m\u00e1te pr\u00e1vo obr\u00e1tit se na \u010ceskou obchodn\u00ed inspekci:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u010cesk\u00e1 obchodn\u00ed inspekce \u0160t\u011bp\u00e1nsk\u00e1 567\/15, 120 00 Praha 2 <a href=\"https:\/\/adr.coi.cz\/cs\">adr.coi.cz<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159\u00edpadn\u011b m\u016f\u017eete vyu\u017e\u00edt evropskou platformu pro \u0159e\u0161en\u00ed spor\u016f online: <a href=\"http:\/\/ec.europa.eu\/consumers\/odr\">ec.europa.eu\/consumers\/odr<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Kontakt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Jaroslav Miko\u0161ka<\/strong> I\u010cO: 17308968 S\u00eddlo\/adresa: Te\u010dovice 310, 763 02 Te\u010dovice, \u00a0<a href=\"mailto:eshop@premierband.cz\" target=\"_blank\" rel=\"noopener\">eshop@premierband.cz<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Odstoupen\u00ed od smlouvy (vr\u00e1cen\u00ed zbo\u017e\u00ed do 14 dn\u016f) Jako spot\u0159ebitel m\u00e1te pr\u00e1vo odstoupit od kupn\u00ed smlouvy bez ud\u00e1n\u00ed d\u016fvodu, a to do 14 dn\u016f ode dne, kdy jste vy nebo v\u00e1mi ur\u010den\u00e1 osoba p\u0159evzali zbo\u017e\u00ed. Pro odstoupen\u00ed od smlouvy n\u00e1s pros\u00edm kontaktujte na e-mailu:\u00a0eshop@premierband.cz a to nejl\u00e9pe s uveden\u00edm \u010d\u00edsla objedn\u00e1vky. M\u016f\u017eete pou\u017e\u00edt i tento [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30353","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.premier-music.cz\/eshop\/wp-json\/wp\/v2\/pages\/30353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.premier-music.cz\/eshop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.premier-music.cz\/eshop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.premier-music.cz\/eshop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.premier-music.cz\/eshop\/wp-json\/wp\/v2\/comments?post=30353"}],"version-history":[{"count":1,"href":"https:\/\/www.premier-music.cz\/eshop\/wp-json\/wp\/v2\/pages\/30353\/revisions"}],"predecessor-version":[{"id":30693,"href":"https:\/\/www.premier-music.cz\/eshop\/wp-json\/wp\/v2\/pages\/30353\/revisions\/30693"}],"wp:attachment":[{"href":"https:\/\/www.premier-music.cz\/eshop\/wp-json\/wp\/v2\/media?parent=30353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}